Three things actually go wrong. An invoice that was real and is now cancelled gets voided. One that should never have existed gets deleted. A payment recorded in error gets reversed. Every one of them wants a reason, and stamps your name and the date on it.
Also called: void an invoice · delete an invoice · cancel an invoice · undo a payment · invoice mistake
Void, delete or reverse — three remedies for three different mistakes
An invoice that was real and is now cancelled gets voided. One that should never have existed gets deleted. A payment recorded in error gets reversed. All three are enforced properly, not just hidden on the screen — and all three are done by the person who made the mistake, in under a minute, instead of by an email to support.
Two identical $10,205.06 invoices sit on one job and the only way to fix it is to email somebody else and wait.
The person who made the mistake wants to fix it now, before anyone else notices — and should be able to. All three are enforced on the server, not just hidden on the screen, so doing it yourself never means doing it carelessly.
A cheque keyed twice can be backed out, and the balance rebuilds itself
Try itThe reversed payment stays listed and struck through rather than vanishing, and the invoice's paid figure is rebuilt from the payments that still count. Nothing subtracts from a stored number, because subtraction is right exactly once — the row that started all this held $20,410.12 against a $10,205.06 invoice, a figure no correct arithmetic ever produced. Rebuilding from the rows fixes a total that was already wrong.
The same cheque is keyed twice eight seconds apart, and a $10,205.06 invoice reads $20,410.12 paid.
A bounced or doubled payment should leave a trail you can explain, not a balance that quietly lies. Rebuilding the paid figure from the rows fixes a total that was already wrong — subtraction from a stored number would only be right once.
Every correction records why, with your name and the date
The confirm button stays off until you type a reason. Four one-tap picks drop a starting sentence in that you can then add to — "Duplicate, the same payment was entered twice", plus the cheque number. It saves with your name and the date, and only your team ever sees it. A quarter that dropped $10,205 with no note attached is a question you cannot answer three months later.
A quarter drops $10,205 with no note attached, and three months later nobody remembers why.
Your accountant asks why, months later — the answer should already be written down. The button stays off until there's a reason, and four one-tap starts make writing one take seconds.
A void keeps its number; a delete keeps its record
A voided invoice stays in the list, struck through, showing who voided it and why, and drops out of every revenue total — but it never gives its number back. A deleted one disappears from every list, every total and its customer link, while the record survives privately with its reason, so an accountant asking what happened to 0055 still gets an answer. Nothing here is erased.
An invoice is deleted to tidy up, the numbers now skip from 0054 to 0056, and the accountant wants to know where 0055 went.
Books that never lose a number are books nobody questions. A void stays visible struck through and drops out of revenue; a delete leaves every list but keeps its record privately with its reason.
An invoice with money against it cannot be deleted, only voided
It refuses, and names what to do instead: void it, or reverse the payment first if it was never really received — and then the delete is allowed. Removing the document a payment came in against leaves that payment attached to nothing. It is the one mistake here whose consequence you cannot see at the moment you make it.
A paid invoice is deleted, and the payment it held is now attached to nothing.
Deleting the bill a payment came in on is the one mistake you can't see at the moment you make it. So it refuses and names what to do instead — void, or reverse the payment first — and only then allows the delete.
- 1Find the invoice under Accounting → Invoices, or in the job's Billing card.
- 2Pick Void, Delete, or Reverse payment from the row's menu.
- 3Type why — or tap one of the four common reasons and add to it.
- 4It saves with your name and the date, and only your team ever sees it.
A builder who could not fix his own billing mistakes had to ring somebody else to do it — and until that call happened, his monthly, quarterly and annual numbers were wrong. The case that forced it: two identical $10,205.06 invoices on one job, one raised by accident. And underneath it, the real fault — one cheque recorded twice, eight seconds apart, leaving $20,410.12 sitting against a $10,205.06 invoice. Voiding, deleting and reversing are things the builder does himself now, each with a written reason, so the books still explain themselves three months later.
- Builders unable to fix their own billing errors without a support ticket.
- Cancelled or duplicated invoices corrupting monthly, quarterly and annual reporting.
- Payment entry errors permanently distorting an invoice's paid balance.
Void an invoice
The remedy for a bill that really existed and is now cancelled: the job did not go ahead, it was replaced by a corrected one, the amount was wrong, or it went to the wrong customer. The row stays in the list with its number, marked void, showing who voided it and why.
Delete an invoice that should never have existed
This is for misfires: a duplicate, one raised on the wrong job, a test. It disappears from your lists and your reporting, and its customer link stops working. Underneath, the record is kept with your reason on it, so somebody can still answer what happened to 0055. It can be restored.
A paid invoice cannot be deleted, only voided
If any money has come in against the bill, Delete is off. You are told the two ways out: void it, or reverse the payment first if it was never really received, and then the delete is allowed.
Reverse a payment recorded in error
The payment is marked reversed, with a reason and your name, and stops counting toward what has been paid. The row is never deleted — deleting it would make money silently vanish out of a month you had already reconciled. The invoice's balance and status rebuild from the payments that still stand.
Every correction records why
One box for all three corrections. It shows exactly what you are correcting, in your own terms — INV-2026-0051, or $10,205.06 cheque 8616. It says in plain words what the action does. And it offers four quick picks that fill the box rather than replacing it, so you can add your detail to a generic sentence.
Type DELETE to remove a draft
Drafts can be removed for good, along with their lines. Anything that has been sent cannot — that gets voided or hidden instead, so the trail survives. Even on a draft, you type the word out in full.
