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SUPPORT & CONTACT

Talk to a human about getting your company on

Thinking about moving your post-frame or barndominium company onto Leads 2 Build — the only kind of company we work with — and want to know what that actually involves? Start here. Already a customer with a problem? That’s further down — and there’s a faster route inside the app.

Ask about getting set up Call (604) 763-4144 I’m already a customer →
MONDAY–FRIDAY · 7:00 AM – 5:00 PM PACIFIC
GETTING YOUR ORGANIZATION ON THE PLATFORM

What the process actually involves

You are not handed a login and left to figure it out. We build the workspace around how your company already operates, then train your crew on it. Here is the whole arc, start to finish.

01
A conversation, not a pitch
30 MINUTES
Founder-led, on your actual workflow — how you quote, how you stage a build, where jobs currently fall through. We only work with post-frame and barndominium builders, so if that isn't you, or we're not a fit for how you work, we'll say so on that call.
02
Plan and paperwork
YOUR CALL
We send a proposal with the plan and onboarding fee laid out. Month to month, no long-term contract to sign your way out of later.
03
Finish your setup form
YOU · ~30 MIN
Tell us about your business — your logo, legal details, invoicing, and SmartBuild connection — so we can pre-build your account around how you operate.
04
We build the system around you
US
Your onboarding fee goes to work: we map how your business actually operates and configure your CRM, estimate-to-quote, scheduling, change orders and automations to match it. This is the part most software skips.
05
Onboarding call, crew training, go live
TOGETHER
We book your onboarding call, train your crew on the workspace they'll actually use, flip the switch, and stay on founder-priority support while you start running the business through it.
What we’ll need from you
Your logo and brand colours, your legal and invoicing details, the way you price and stage a job, and — if you use it — your SmartBuild connection. That’s genuinely most of it.
What you get
Your own branded workspace on your own subdomain — or your own domain. Your logo, colours and name on every screen your customer sees.
Still deciding?
Ask us anything before you commit — pricing, what moving off your current tools and into one system looks like, whether we fit how you build. sales@leads2build.com or see pricing.
ALREADY ON THE PLATFORM

Three ways to get help

Fastest first. If you're already logged in, the in-app reporter beats email every time — it carries the screen you were on, so nobody has to ask you to reproduce it.

FASTEST
Report it in the app
Every screen has the bug reporter in the corner. Two taps, a screenshot, and it lands with the exact view, tenant and record attached. Fixes ship in days — often hours.
SELF-SERVE
The Academy
Guided tours and a tutorial library built into your workspace. Open it from the cap in the bottom corner of any screen and it walks the actual controls, not a video of them.
ANY TIME
Email the department
Every mailbox below is monitored by a human on our team. Pick the one that fits and you skip a routing step — or use info@ and we'll route it.
CONTACT DIRECTORY

Every department, one click away

Eleven monitored mailboxes. Nothing here is a black hole — if you write to one of these, a person on our team reads it.

Product support
support@leads2build.com
Something is broken, confusing, or not doing what you expect.
Sales & demos
sales@leads2build.com
Pricing, a walkthrough on your real workflow, or moving your company onto the platform.
Billing
billing@leads2build.com
Invoices, payment methods, plan changes, and anything on your statement.
General enquiries
info@leads2build.com
Anything that doesn't fit a department here — we'll route it.
Security
security@leads2build.com
Vulnerability reports and responsible disclosure. We answer every report.
Privacy & data requests
privacy@leads2build.com
Access, correction, deletion, and any question about how we handle personal information.
Legal
legal@leads2build.com
Contracts, terms, licensing, and formal legal notices.
Abuse reports
abuse@leads2build.com
Report spam, harassment, or misuse of a message sent through the platform.
Partnerships
partners@leads2build.com
Integrations, referrals, suppliers, and channel partnerships.
Careers
careers@leads2build.com
Applications, portfolios, and speculative introductions.
Finance
finance@leads2build.com
Accounts payable/receivable, remittance advice, W-9s and vendor onboarding.
Two further addresses send mail but never receive it — notifications@leads2build.com and no-reply@leads2build.com carry automated alerts from the platform. Replies to those are not monitored, so use a department above instead.

What "we'll get back to you" means here

Targets, in business hours, measured from when it reaches us. These are what we hold ourselves to — not a contractual SLA.

SITUATION
FIRST RESPONSE
Platform down, or you can't invoice
Work is blocked and money is on the line.
Same day
A bug with a workaround
Annoying, but you can still finish the job.
1 business day
Questions, billing, feature requests
Tracked in the feature log — requests don't get swallowed.
2 business days
Security disclosure
Acknowledged first, then triaged. Every report gets an answer.
1 business day
RESPONSIBLE DISCLOSURE
Found a vulnerability?
Write to security@leads2build.com. We acknowledge every report, we don't threaten researchers, and we publish our actual practices rather than claiming certifications we don't hold.
Read the security overview →
MESSAGE ABUSE
Got an unwanted message?
If a text or email sent through Leads2Build reached you and shouldn't have, report it to abuse@leads2build.com. Reply STOP to any text to opt out immediately.
Read the privacy policy →

Ready when you are

Want your company set up? Write to sales and we’ll walk you through it on your real workflow. Already a customer? Everything on this page is built into your workspace under Settings → Help & Support.

Get my company set up Log in to my workspace
Book a demo
30 minutes, founder-led, on your real workflow. We'll follow up by email to set it up.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our privacy policy and terms.
Rather talk now? Call (604) 763-4144 or email sales@leads2build.com
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